Junior Salesforce Administrator

Location: Washington DC Region
Category: Information Technology
Employment Type: Direct Hire
Contact: itd.dc@hirestrategy.com

Looking for a Junior Systems Analyst in the Washington, DC area.

Primary Responsibilities:

  • Serve as main escalation point for CRM (Salesforce)
  • Provide IT support for internal users
  • Provide Training for internal Users
  • Assist personnel with installation, configuration and ongoing functionality of system hardware and software
  • Troubleshoot hardware and software issues in person and when necessary to remote users via phone or remote desktop programs (LogMeIn, etc.)
  • Assist IT Manager with daily, weekly & monthly workflow functions.
  • Take active role in process (workflow) improvement


Qualifications:

  • 1+ year(s) of experience with Salesforce administration
  • 1+ year(s) of experience in a IT support role
  • Understanding of IT principles, and ability to communicate effectively to both internal and external users or partners of all levels
  • Strong communication and interpersonal skills
  • Office365 experience is a Big Plus
  • Sharepoint experience is a Big Plus


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