- Dallas, TX
Device Management Agent
Addison Group has immediate openings for a Tier 1 technical support role in the Coppell area. These are contract to hire opportunities. The Device Management Agent Level 1 provides exceptional customer service and support for Compusafes, smart safes, recyclers or other devices. The Device Management Agent operates in a fast-paced environment, proactively monitoring the network of devices as well as responding to incoming calls. This position provides incident management services with problem assessment, dispatching 3rd party vendors, discussing issues with the site, and providing escalations to ensure timely and effective resolution. The team is open from 6 AM to 11 PM Eastern seven days a week therefore ability to have a flexible schedule is required.
- 2+ years of customer service experience
- Experience working in a face paced environment
- Ability to work a varying schedule
- Demonstrate troubleshooting ability
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