We are hiring for multiple Customer Service Representatives to join our Customer Service Team! We offer hands on training with a dynamic and fun work environment. If you enjoy going the extra mile for customers and want to take your career to the next level, this opportunity is for you!
Location: Oklahoma City, OK
Pay: $14 - $17/hr
Job Responsibilities:
- Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
- Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
- Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
- Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
- Refers unresolved customer issues to designated departments for further investigation
- Confirms that appropriate changes were made to resolve customer concerns
Qualifications:
- Customer Service Representative must have proven experience thriving in a team oriented environment
- Possess a minimum of one year call center experience
- Proficient in Microsoft Office
- Must possess excellent verbal and written communication skills
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