Addison Group

Customer Service Representative

3+ months agoOklahoma City, OK

We are hiring for multiple Customer Service Representatives to join our Customer Service Team! We offer hands on training with a dynamic and fun work environment. If you enjoy going the extra mile for customers and want to take your career to the next level, this opportunity is for you!

Location: Oklahoma City, OK

Pay: $14 - $17/hr


Job Responsibilities:

  • Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
  • Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
  • Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
  • Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
  • Refers unresolved customer issues to designated departments for further investigation
  • Confirms that appropriate changes were made to resolve customer concerns

Qualifications:
  • Customer Service Representative must have proven experience thriving in a team oriented environment
  • Possess a minimum of one year call center experience
  • Proficient in Microsoft Office
  • Must possess excellent verbal and written communication skills
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Job ID: AddisonGroup-490543