Customer Service Representative

    • Chicago, IL

Customer Service Representative

Location: Wood Dale, IL
Pay: $18/hr

Job Responsibilities:

  • Provide phone/call center assistance to customers with day to day questions/problems
  • Answer/respond to customer requests in a timely and professional manner
  • Effectively understand customer's concerns and find solutions
  • Receive and enter all types of orders for customers
  • Enter pick-ups, mispicks and damages reported by customers for merchandise being returned
  • Enter credits and research shortages
  • Help solve all concerns
  • Process orders requiring special handling and follow through to ensure deadlines are met
  • Record, track and report daily activities
  • Participate in projects as assigned

Job Requirements:
• 1-2 years of customer service experience
• Proficient in Word, Excel and Outlook
• Professional phone demeanor

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