Customer Service Representative

    • Charlotte, NC

Job Title: Customer Service Representative
Location: Charlotte, NC
Pay: $13-$15/hr

Position Scope:

Our client is looking for a personable Customer Service Representative to join their team. Position requires taking a high volume of customer calls, answering questions, and de-escalating customer issues while maintaining professionalism and positive .

Requirements:

  • 1+ years of customer service experience, preferably in a high-volume call center
  • Flexibility to work a non-traditional schedule is a plus
  • Ability to de-escalate and resolve customer service issues.
  • Exceptional knowledge and ability to use Microsoft Office software, email software (Outlook) and other computer software as required.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to work closely with clients and peers to continually understand and anticipate their needs Excellent computer skills and strong typing abilities, with a high degree of accuracy in both spelling and grammar.

Why Choose Addison Group?
  • Benefits : You are eligible for medical, dental, vision insurance benefits and 401K.
  • Permanent Employment : Many of Addison's job openings lead to potential permanent employment
  • Connections : Addison Group has been in the Chicago market since 1999 - we have relationships with a broad range of companies in the Charlotte area and can help you get connected.
  • Options : Our team works to identify great options that meet your requirements for location, company culture and salary.


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