Customer Service Representative

Location: Chicago Region
Category: Administrative
Employment Type: Contract To Hire

Are you looking for a growth opportunity within a reputable company with a positive work environment? Our client near Wheeling is looking for a Customer Support Representative to join their team. Please contact us today to discuss this opportunity!

Pay: $15/hr (pay is based on experience)

Hours 8-5pm, Monday - Friday

Essential Functions/Major Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Serve as primary contact for quotations and orders
  • Enter purchase order into the system
  • Review quotes are current and orders ship as expected
  • Track and Trace orders
  • AS400, SAP or any ERP system experience

  • Previous experience in corporate customer service (B2B experience preferred)
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Strong organizational skills

Meet Some of Addison Group's Employees

Alli W.

Business Development Manager, Addison Group Healthcare

Alli works within Addison’s Healthcare Department, seeking to build relationships with new clients while successfully maintaining existing relationships with hospital systems, physician practices, and other companies.

Jason D.

Branch Manager, Finance and Accounting Contract Division

Jason oversees a group of business development managers and recruiters, seeking to grow and maintain client and candidate relationships while fostering ongoing trust and collaboration.

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