Customer Service Representative - 2nd Shift

    • Chicago, IL

Customer Service Representative / Call Center Representative

Are you looking for a full-time position where you will receive company and colleague support, training, and a competitive compensation? You're in the right place! We are seeking a motivated, professional, and courteous Customer Service Representative / Call Center Representative.

Our organization offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!

Location: Woodridge, IL

Pay: $16-16.50/Hr.

Hours: 12:30 PM - 9:00 PM

Type: Second Shift (Monday - Friday) & ONE Weekend day!

Responsibilities:

  • Provide information about products, services, account information, and order-status, take orders, address questions or concerns, and maintain customer profiles
  • Resolve service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
  • Make a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
  • Contact customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
  • Refer unresolved customer issues to designated departments for further investigation
  • Confirm that appropriate changes were made to resolve customer concern


Requirements:
  • 1 + Years of experience in Retail, Serving or Customer Service/Call Center experience

Perks:
  • Receive completion incentives of $300
  • Paid Training
  • Benefits effective at 90 days
  • Growth potential within the company

Why choose Addison Group?
  • Pay: We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
  • Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
  • Connections: You connect directly with hiring managers from renowned organizations
  • Options: You are presented multiple employment options near your home
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation


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