Customer Service Representative 15-18/HR

IND 001-002
Customer Service Representative 15-18/HR

Are you looking for a full-time position where you will receive company and colleague support, training, and a competitive compensation? You're in the right place!

We are seeking a motivated, professional, and courteous CSR.

Our organization offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!

Location: Northlake, IL

Pay: 15-18/HR

Hours: 8am-5pm

Responsibilities:

• Manage customer accounts to deliver exceptional service and grow the business with flexible packaging films.
• Dedicated customer service for laminated roll stock film core customers.
• Respond to customer communications by phone or email to deliver exceptional customer service.
• Quote charges to customers for goods and services based on approved pricing structure.
• Process purchase orders for delivery.
• Coordinate with Scheduling, Manufacturing, Shipping, and Traffic departments to execute timely deliveries.
• Coordinate with Finance Department regarding related service requests.
• Monitor trial requests to provide best-in-class service.
• Probe customers with questions to identify and define opportunities.
• Collect and identify order discrepancies, customer complaints, and business opportunities to resolve issues and better address challenges.
• Enter, correct, and compile customer account profiles in database to track customer trends and company information.
• Partner with Packaging Applications department and utilize ECO's (Engineering Change Orders) for data retrieval.
• Provide internal stakeholders customer status updates to improve processing of customer orders.
• Refer customers when necessary to Inside Sales Representatives to address additional customer needs.
• Run monthly reports to track customer accounts and open orders.
• Track departmental metrics to measure success and identify areas for continuous improvement.

• 3-5 Years of Customer Service Experience
• Experience in a commercial printing environment preferred.

• Paid Training
• Benefits effective at 90 days
• Growth potential within the company

• Pay : We negotiate high salaries using US Bureau of Labor Statistics
• Benefits & Bonuses : You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment : Many of Addison's Administrative job openings lead to potential permanent employment
• Connections : You connect directly with hiring managers from renowned organizations
• Options : You are presented multiple employment options near your home
• Professional Development : You are provided hiring process advice, resume revision, and employment term negotiation