Addison Group

Customer Experience Representative (CSR) - 4 OPENINGS - 100% REMOTE (FOR NOW)

3+ months agoChicago, IL

Customer Service Representative - Call Center Order Entry FULLY REMOTE!
Are you looking for a position where you will receive company and colleague support, training, and a competitive compensation? You're in the right place!

We are seeking a motivated, professional, and courteous Customer Service Representative!

Our organization offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!

Location: Vernon Hills, IL

Pay: $17.00-19.00/Hr

Hours: 7am-7pm (8 hour shift within these hours)

Requirements:

  • 2-3 years of Customer Service experience, managing high volume calls

Responsibilities:

• Manage incoming customer calls and responding to customer inquiries
• Manage customer email responses
• Enter customer orders
• Track, trace and follow up on order status for customers
• Manage customer returns
• Submit incomplete orders
• Creates work orders
• Identifies, documents, and communicates quality related improvements.
• Selects and contacts vendor for RMA's, creates Repair orders (RO), and determines repair charges on vendor repairs. Calls customers for approval of charges.
• Monitors and maintains the turnaround time for the following: vendor repairs, vendor invoices, metrology expedites.

PERKS:
  • Fully remote!
  • Competitive benefits package offered
  • Equipment provided!
  • Paid Training
  • Benefits effective at 60 days
  • Quick growth potential within the company and in direction desired
  • Rapidly growing industry provided with stability

Why choose Addison Group?
  • Pay: We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
  • Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
  • Connections: You connect directly with hiring managers from renowned organizations
  • Options: You are presented multiple employment options near your home
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

#TalentAdmin
#CSR2

Job ID: AddisonGroup-485845