Customer Care team Lead
- San Francisco, CA
A tech-oriented manager with 3-5+ years' experience leading a customer-facing team. You thrive in dynamic, fast-paced work environments and straddle both the micro-tactical and strategic like a star. You're motivated, independent and exceptional at project management and organization. You believe in data and are passionate about technology's ability to improve people's lives. You also have experience working on a global team.
Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with customers, and collaborate comfortably with colleagues ranging from entry to C-level in various global locations. You're methodical and detail-oriented, and have experience leading a team in that spirit.
As a Customer Care Team Lead, you will:
- Mentor, advise, and lead your team members in their journey to best support users while achieving their collective and individual KPIs.
- Participate in global and cross-company projects to improve our products and optimize our users' experience.
- See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects.
- Influence the way we support our users and improve it to make sure our users' experience is the best possible.
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