Addison Group

Client Support Associate

3+ months agoReston, VA

Location: Tampa, FL

Role Details:

  • Team members will be working with Members that are part of company bulk verification groups after submitted customer information is received in bulk and confirming if customers are protected or at-risk
  • Working with customers on unemployment payments that are lost due to identity fraud and stolen identity
  • Monitor member bank accounts across thousands of financial institutions for suspicious activity
  • Customer interactions to ensure data is protected within the financial institutions they have personal information with and providing assistance to inquiries on accounts
  • Working with Members for monitoring questions/concerns to ensure compliance for accounts linked to loans and debt collection
  • Customers will need assistance via phone for instant verification identity user confirmation within financial intuitions for their customer's personal info to be safeguarded
  • Ability to resolve customers queries in a timely, accurate, and efficient manner through telephone, email, and live chat functions
  • The service our client provides is intended to ease the financial burdens of active members and they will need customer support via phone and email
  • Ability to work with customers that have difficult situations and concerns
  • Customer service and financial service experience a plus
  • Proficient with Excel and computer systems, must have a technical mindset
  • Responsible for handling sensitive information and data

IND 002-004
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Job ID: AddisonGroup-489171