Addison Group

Central Schedulers - Palos Heights

3+ months agoChicago, IL

Bilingual (Spanish/English) Hospital Call Center Representative

Chicago, IL

Contract to Hire

M-F 40 Hours a Week

Job Responsibilities

  • Provide superior high-volume patient customer service in a fast paced environment
  • Patient Customer Service Representatives resolve patient inquiries and updates patient accounts
  • Patient Customer Service Representatives use Microsoft Office Word/Excel/Outlook, medical software, & type 40+WPM


Requirements
  • Must be fluent in Spanish and English (verbal & written skills required)
  • Epic experience required
  • Must have prior call center/customer service experience
  • 1+ years patient, medical, or healthcare customer service experience
  • Patient Customer Service Representatives must have prior experience performing high volume patient customer service phone calls
  • Patient Customer Service Representatives must have prior experience updating patient accounts with registration, insurance, demographic, scheduling, and billing data
  • Patient Customer Service Representative must have high volume in person and phone patient customer service experience
  • Patient Customer Service Representatives must demonstrate proficiency with Microsoft Office Word/Excel/Outlook & electronic medical records (EMR) software

Job ID: AddisonGroup-490829