Call Center Rep

Bilingual Inbound Call Center Rep
Contract-to-Hire or Direct Hire
Full-Time Hours
Pay up to $16/hour

Position Summary: To p rovide assistance, decision making support, and ensures quick and accurate resolutions for members and prospective members regarding their financial well-being.

Description:

Takes incoming calls from members, prospective member and third parties to respond to specific account inquiries, product offerings and general questions regarding the credit union.

Follows standard call model learned in training.

Researches problems through use of various systems and data sources to solve issues and answer member inquiries accurately and quickly.

Proactively recommends services and solutions that will improve the member's life.

Educates the member on digital self service tools; trouble shoots Member issues.

Maintains acceptable performance levels with regards to phone and processing established metrics including time utilization, quality of work, and call handling.

Maintains good attendance, punctuality and adherence to work schedule.

Completes all regulatory and compliance training by scheduled due dates.

Requirements

• High School Diploma or equivalent mix of education and experience is required.
• Experience in a banking or a call center environment is preferred.
• Ability to build rapport with all members/callers and stay calm under pressure.
• Commitment to identify member's spoken, as well as unspoken, needs to successfully solve their issues the first time.

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IND 001-001