Addison Group

Call Center Rep

3+ months agoHouston, TX

Bilingual Inbound Call Center Rep
Contract-to-Hire or Direct Hire
Full-Time Hours
Pay up to $16/hour

Position Summary: To p rovide assistance, decision making support, and ensures quick and accurate resolutions for members and prospective members regarding their financial well-being.

Description:

  • Takes incoming calls from members, prospective member and third parties to respond to specific account inquiries, product offerings and general questions regarding the credit union.
  • Follows standard call model learned in training.
  • Researches problems through use of various systems and data sources to solve issues and answer member inquiries accurately and quickly.
  • Proactively recommends services and solutions that will improve the member's life.
  • Educates the member on digital self service tools; trouble shoots Member issues.
  • Maintains acceptable performance levels with regards to phone and processing established metrics including time utilization, quality of work, and call handling.
  • Maintains good attendance, punctuality and adherence to work schedule.
  • Completes all regulatory and compliance training by scheduled due dates.

  • Requirements
    • High School Diploma or equivalent mix of education and experience is required.
    • Experience in a banking or a call center environment is preferred.
    • Ability to build rapport with all members/callers and stay calm under pressure.
    • Commitment to identify member's spoken, as well as unspoken, needs to successfully solve their issues the first time.

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    IND 001-001

    Job ID: AddisonGroup-489575