Addison Group

Call Center Agent

3+ months agoCharlotte, NC

Are you looking for a new opportunity? Our client, located in Charleston, South Carolina and Columbia, SC currently has openings for Call Center Representatives!! This position is a long term temporary role, with the likelihood of converting to a permanent employee after the project.

Responsibilities

• Answer phone calls from consumers and service providers for Tier 1 calls.

• These will be calls regarding the process of how to sign up for the program, application status check, how to use the web portal to submit documentation, etc.

• Offline application reviews.

• Agents will also conduct offline application reviews that are submitted in Near Real Time.

• Minimal email response work

The essential functions of this role include:

• working weekends

Skills

• Follow-up

• Telephone Etiquette

• Active Listening

• Adapting to Change

• Call Center Support

• Basic Computer Skills (1 year of experience is preferred)

• Basic Software Skills

• Call Center

Education

• High School (required)

Qualifications

• Years of experience: 1 year

• Experience level: Experienced

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Job ID: AddisonGroup-486398