Technical Implementation Consultant

Technical Implementation Consultant - Newcastle UK

The Business                                                     

Kykloud, an Accruent company, is the best in class SaaS surveying and asset management solution. We are a rapidly growing business with a proven ability to build great customer relationships and deliver massive time cost savings to our clients. We are truly disrupting the building survey and asset management market place with easy to use, easy to access software at a very low cost of ownership.

 The Role

The implementation consultant will deliver a high customer satisfaction level, by installing our software products for and with our clients, and will provide training and support. In detail you will:

  • Have a client facing input that is key to the future of the Kykloud business with specific focus on the successful customer handover from sales into live system use
  • Deliver the implementation processes in line with business goals, and in line with the business ethos of working smart and efficiently
  • Successfully analyse our client’s requirements and configure the software to give the best possible user experience
  • Project manage full lifecycle of multiple implementations and projects
  • Ensure the early success of product adoption, ensuring smooth implementation and knowledge uptake within the client user base
  • Be required to travel to visit clients face to face or on site

Key responsibilities

  • Working with the team lead maintain the training and implementation process as a profit centre
  • Maintain and manage the delivery of the implementation processes
  • Implementation of new clients in line with their requirements
  • Nurturing existing client relationships
  • Analysis of clients business needs, data and correct implementation to satisfaction of customer
  • Interfacing with all areas of the business: technical, sales, support and account management
  • Educate customers and improve internal processes and procedures to gain better returns from using kykloud.
  • Play part in keeping the T&I team a profitable business unit

 Experience and Ethos


Required

  • Relevant work experience in a technical consultancy role
  • Exceptional Microsoft Word and Excel skills
  • Exceptional communication and interpersonal skills
  • The ability to deal with being challenged
  • Excellent project management skills. The ability to manage and see through a project through
  • A positive attitude with an open interest in doing things differently in support of business strategy
  • You must be a keen believer in the of using software tools to deliver efficiency in the function
  • Ability manage expectations of multiple stake holders
  • Excellent problem solving skills and the ability to work independently when necessary


Desirable

  • Understanding of SCRUM and agile methodology
  • Experience of implementing/training software products
  • Experience of SaaS implementations
  • Experience in the construction, property or energy sector
  • Experience using data analysis tools

ABOUT ACCRUENT

Accruent is a global software company that helps organizations achieve superior performance by transforming how they manage their physical resources. Its innovative, industry-leading cloud-based software and services enable organizations to optimize all stages of real estate, facilities and asset management, from capital planning through to IoT-based monitoring and control. With a proven track record across two decades, Accruent has created the only integrated SaaS-based framework and reporting platform for full lifecycle physical resource management. More than 7,000 global customers depend on Accruent solutions to drive out hidden costs, extend asset lifecycles, protect their brands, ensure compliance and deliver on the missions of their organization. Headquartered in Austin, Texas, Accruent serves a wide range of industries in 149 countries around the world.For more information, visit www.accruent.com


Back to top