Sales Support Representative

Role Overview

Accolade is an on-demand healthcare concierge for employers, health plans, health systems and consumers. Our team of compassionate, exceptional professionals is supported by breakthrough science and technologies to guide people through the healthcare system in a deeply personalized manner. By taking the time to get to know each person, understand the context of their healthcare decisions, build trust and influence decisions, we deliver industry-leading engagement levels, satisfaction scores unseen in healthcare, better health outcomes, and cost savings of more than 10 percent.

Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500 and a Top Workplace in Philadelphia for five consecutive years. For more information, visit www.accolade.com.

Position Summary:

This role is responsible for executing the marketing and sales strategies necessary to grow profitable and sustainable membership.

A Day in the Life...

Responsibilities Include:

Support RFP and/or Sales Process:

o   Design and prepare reports of sales activities and status, update reports regularly, in a timely and accurate manner

o   Prepare and update management reports on a timely basis inclusive of current status and win/loss trends. Update regularly in a timely and accurate manner

o   Assist in the preparation and update of client presentations for meetings with Sales prospects. Maintain and update accurately as product and sales positioning evolve.

o   Conduct Background research on prospects

o   Compile competitive info on opportunities

o   Pre-screen RFIs and RFPs

o   Coordinate SME meetings and prospect site visits

o   Contact prospect organizations as needed, and coordinate meetings and exchange of required information

o   Liaison to external stakeholders as requested by sales team

§  Interface with consultants/ outside contacts

§  RFP contact on questions and data needs

o   Liaison to proposal writers and SMEs

o   Coordinate references

 

Maintain Accurate and timely information in the SalesforceSystem on current, future and closed opportunities.  

 

Support enterprise initiatives

·         Sharing of best practices and successful sales strategies with peers

·         State surveillance for targeted states as assigned.  Monitor other sources of RFP intakes as assigned. Coordinate with centralized resource

·         Support sales planning process and setting of annual sales goals

·         Support segmentation / target identification strategies

 

Coordinate with marketing on the delivery and data management of a direct marketing strategy to targeted prospects.  This would require interfacing with potential prospects as a follow-up function to the direct marketing strategy

 

Coordinate or independently complete special projects according to manager’s general instructions.  May assist manager or other staff members with more complex and detailed projects.

Participate in additional sales related activities at the direction of the VP of Sales and the SVP of Sales

Who we are

Qualifications

Bachelor’s Degree (Required)

Ability to work within a fast-paced, time sensitive, precise and results-oriented environment.

Attention to detail

Excellent analytical, organizational and communication skills (written and verbal).

Excellent computer skills with special emphasis on advanced Excel & PowerPoint capabilities. Ability to influence individuals, not under your direct control, to perform at peak performance levels.

Familiarity with Salesforce application

Proficient with Microsoft Office software


Meet Some of Accolade's Employees

Lara E.

Customer Partnerships Manager

Lara ensures that every Accolade customer, whether an employer or health plans partner, understands the value of Accolade services—and gets the best service possible.

Courtney S.

Senior Manager, Talent Management

As a leader on the People Support Team, Courtney is dedicated to doing everything she can to make Accolade the best place to work.


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