Health Assistant - Bilingual - Plymouth Meeting, PA

Role Overview

Are you ready for a new challenge?

As an Accolade Health Assistant, you will be a trusted go-to health resource who helps our clients with any issues related to their health or health benefits.  You’ll have the opportunity to help clients get the right care at the right time… no problem is too big or too small. 

A Day in the Life...

  • Answer inbound and place outbound calls on the following topics:
  • Medical Benefits
  • Claims questions, problems and escalations
  • Medical education and counseling
  • Medical and Treatment decision support
  • Act as clients’ first trusted source for questions regarding Benefits and Medical care
  • Act as clients’ first trusted source for coordinating activities and resources that enable Members to get the right care at the right time
  • Assist in the coordination of services with providers
  • Collaborate with  team members to deliver best possible service  experience

Who we Are

Bachelors’ Degree or 5 years’ relevant, progressive experience

Bilingual (English/Spanish)

Desired Personal Characteristics 

  • Ability to engage others by being a good listener
  • Possess excellent communications skills
  • Possess superior ingenuity, judgment and problem solving skills
  • Strong ability to engage teammates to solve issues for clients
  • Organized, dependable and meticulous
  • Flexible with a high tolerance for ambiguity
  • The ability for self-reflection and the capacity to accept and utilize feedback is essential
  • Must be computer literate at an intermediate or advanced level




Accolade is an Equal Opportunity Employer EOE M/F/D/V

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