Technical Support Analyst

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Technical Support Analyst will resolve technical issues regarding project work environment and development environment.

The Technical Support Analyst will resolve technical issues regarding project work environment and development environment.

This will include:

  • Workstation support for Windows 7, 8.1, and 10; server support assistance for Windows 2008,

Windows 2012, Windows 2016, Hyper V, SCCM, iSCSI; printer support; tool support for version control tools, office automation tools, web development tools, and mail servers.

  • Network support assistance for firewall, routers, ip addressing, and DNS
  • Phone support for Cisco Call Manager administration
  • Inventory tracking disposal
  • Hardware support for workstations, laptops, servers, UPS, printers, and storage arrays
  • On-Call support expected during evening hours and over the weekend.

Responsibilities:

  • Windows Workstation Support managing and creating trouble tickets
  • Tools Support for MS Office, MS SharePoint, and MS Exchange
  • Off Hours Technical Support Assistance with server maintenance and administration

Training and Development

From day one, we're committed to providing you with the right experiences, learning and coaching to help you become an effective professional. You will benefit from a robust training curriculum that will build your business acumen, technical and professional skills. Learning will take place both on the job and through formal training conducted online, in the classroom or in collaboration with teammates.

Training is not just something you'll do when you first join our company. In 2015, we invested approximately $850 million in training and professional development. Throughout your career, you will continue to follow a defined training curriculum, attend classroom training, have access to a global learning portal with more than 20,000 online learning resources and learn from your global colleagues through our vast online tool, the Knowledge Exchange.

Every step of the way you're learning, growing, and building yourself—getting ready to meet the next challenge that comes your way.


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