SW/Application Tech Support Practitioner

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.

Job Description

A professional at this position level within Accenture has the following responsibilities:

Analyzes and solves problems that are low complexity and may be routine in nature where answers can be readily obtained.

Interacts with peers within Accenture before updating supervisors. Likely has limited direct exposure with non-management levels at a client and/or within Accenture.

Receives moderate of level instruction on daily work tasks and detailed instructions on new assignments.

Decisions impact own work and may impact the work of others.

Individual contributor as a part of a team, with a focused scope of work.

Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving. Must be able to create and teach Standard Operating Procedures.

Be organized and able to work with multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations.

Be responsible for, and master multiple subject matter areas of responsibilities. Requires proficiency to the level required to organize and deliver knowledge to other team members through well-organized training sessions.

Identify and document best practices within their subject matter areas of expertise. Provide continuous process improvement suggestions in Subject Matter and Operational areas. Maintain and document Standard Operating Procedures.

Perform code upgrades without supervision. Organize the activities of other participants and provide leadership throughout the process.


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