Software/Application Technology Support Manager (Multiple Positions)
Software/Application Technology Support Manager (Multiple Positions) (Accenture LLP; Columbus, OH): Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution. Drive incident, issue and outage management, investigation, and restoration. Monitor systems and trends, and prevent occurrence of incidents, problems, errors, and improve overall performance. Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes. Operate IT production services according to Service Level Agreements (SLAs). Provide operational support, ensuring production systems and devices are online and available. Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors which are implemented by the team. Act independently to determine methods and procedures on new assignments. Make decisions that impact the team through regular consultation with senior management. Adhere to strategic direction set by senior management. Interact with client or internal senior management.
+ Basic qualifications
Must have a Bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry. In lieu of a Bachelor's degree, employer will accept 2 additional years of experience in the IT consulting industry.
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