Software/Application Technology Support Associate Manager (Multiple Positions)



Position Title:




Software/Application Technology Support Associate Manager (Multiple Positions)




Responsibilities:




Software/Application Technology Support Associate Manager (Multiple Positions) (Accenture LLP; Boston, MA): Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution. Support incident, issue and outage management, investigation, and restoration. Monitor systems and trends, and prevent occurrence of incidents, problems, errors, and improve overall performance. Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes. Operate IT production services according to management protocols and Service Level Agreements (SLAs). Support the infrastructure Service Management lifecycle. Provide operational support, ensuring production systems and devices are online and available. Analyze and solve moderately complex problems. Understand strategic direction set by senior management and implement methods and procedures set by management.

+ Basic qualifications

BASIC QUALIFICATIONS:




Must have a Bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT delivery.




ADDITIONAL QUALIFICATIONS:




  • Of the required experience: 5 years of experience must be in each of the following: Utilizing Java, Linux, PLSQL, CA Wily Introscope, WebSphere, Iplanet, Shell Scripting, and Splunk; utilizing Cloud based technologies Amazon Web Service and Akamai Cloud Management; Central Reservation Systems and Revenue generating channels in Hospitality domain; and, continuous improvement initiatives including Automation, optimizing environments for operations stability, deep dive on incident reduction, and Improving SLA; and, 4 years of experience must be in each of the following: Managing Application support involving 4+ mission critical applications in Application Outsourcing model across multiple locations; and managing SLA and driving root cause analysis.

  • Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.




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    Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

    Equal Employment Opportunity

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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