Shift & Reporting Lead

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Shift & Reporting Lead is responsible for the following:

  • Ensures both contractual and operational agreements are met
  • Delivers the service within agreed deadlines and at the required quality
  • Measures and reports statistics of Operations Team
  • Ensures that productivity and quality targets are being achieved
  • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
  • Interprets day to day business objectives
  • Prepares and executes operational practices work programs
  • Ensures proper execution of processes by team
  • Reviews all incoming work for clarity, provides clear work directions, e.g., receives requests for assistance from the field, determines level of assistance required and responds appropriately
  • Demonstrates expert knowledge of processes and related systems to effectively perform responsibilities
  • Manages workloads to ensure even distribution of responsibilities and provides development opportunities, when available, with assistance from supervisor or workforce planner
  • Prepares and analyzes complex report information and formulates conclusions
  • Ensures that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client
  • Acts as subject matter expert for team members, peers and or clients as assigned

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