Shift & Reporting Lead
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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Shift & Reporting Lead is responsible for the following:
- Ensures both contractual and operational agreements are met
- Delivers the service within agreed deadlines and at the required quality
- Measures and reports statistics of Operations Team
- Ensures that productivity and quality targets are being achieved
- Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
- Interprets day to day business objectives
- Prepares and executes operational practices work programs
- Ensures proper execution of processes by team
- Reviews all incoming work for clarity, provides clear work directions, e.g., receives requests for assistance from the field, determines level of assistance required and responds appropriately
- Demonstrates expert knowledge of processes and related systems to effectively perform responsibilities
- Manages workloads to ensure even distribution of responsibilities and provides development opportunities, when available, with assistance from supervisor or workforce planner
- Prepares and analyzes complex report information and formulates conclusions
- Ensures that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client
- Acts as subject matter expert for team members, peers and or clients as assigned
Meet Some of Accenture's Employees
As a change management consultant, Nahomie focuses on helping clients successfully transition as their organizations adopt new systems and new processes.
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