Salesforce Experience Manager



Marketing Salesforce.com User Experience Manager

Organization: Corporate Function/Marketing and Communications

Location: negotiable

Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

Corporate Functions - Marketing & Communications

As part of this team, you'll play a key role in helping Accenture execute its strategy. You'll work with a diverse team of innovative marketing experts who focus on the following areas: global brand management and advertising; global events and sponsorships; internal communications; marketing research; media and industry analyst relations; corporate and financial communications; internet marketing; recruitment marketing; client-centric marketing; and industry, service line and geographic marketing campaigns.

YOUR ROLE : Marketing Salesforce.com User Experience Manager

Seeking a dynamic, flexible team player to serve as a key member of the Central Salesforce Team. Requires solid marketing foundation and deep skills and expertise in CRM, Salesforce.com and related Microsoft Office applications. Ability to manage multiple and diverse initiatives simultaneously. Strong analytical and communications skills, both written and verbal.

The Central Salesforce Team is part of the Campaign Operations Group which rolls up to Marketing's Delivery Excellence organization.

Key Responsibilities:

  • Play key role on team which manages Accenture's Salesforce instance known internally as Manage mySales (MMS). Provide ongoing user support and direction to Industry, Geographic and Accenture Business Marketing teams to increase and solidify user adoption.
  • Analytics and reporting experience with a focus on analyzing data to provide customer insights.
  • Supporting the Central Salesforce Team Lead on the evolution of MMS, its roadmap, governance and special projects for leadership
  • Work closely with IT team in expanding / developing / testing new Salesforce functionality and integration with marketing applications.
  • Manage a shared services team responsible for Salesforce data management.
  • Serve as liaison for Accenture acquisitions migrating to Salesforce and ongoing data management.
  • Develop an innovative training curriculum and communication strategy to increase user sophistication


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Qualifications

Basic Qualifications:
  • Bachelor's degree or higher in Marketing, Communications or Business.
  • Minimum of 5 years of marketing, sales or CRM experience.




    Preferred Qualifications:
    • Highly proficient in database marketing (CRM background) with Salesforce.com application experience.
    • Highly proficient in Excel and data analysis / reporting.
    • Strong general marketing background. Ability to navigate Accenture's organization and


    Professional Skill Requirements:
    • Strong business acumen and strategic mind set.
    • Ability to team with marketing colleagues globally and internal IT team members.
    • Excellent communication (written and oral), interpersonal skills and ability to problem-solve.
    • Strong project management skills with ability to successfully manage multiple projects simultaneously.
    • Ability to work independently with minimal supervision.
    • Quick self-starter with a proven record of success.
    • Demonstrated leadership in professional setting; either military or civilian.
    • Demonstrated teamwork and collaboration in a professional setting; either military or civilian.

    OUR COMMITMENT TO YOU

    • Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement.
    • You'll make a difference for some pretty impressive clients. Accenture serves many of the Fortune Global 100 on high-profile projects.
    • Opportunities to learn daily through training, assignments, and collaborating with experts across the company.
    • Access to leading-edge technology.
    • Along with a competitive salary, Accenture offers a comprehensive package including generous paid time off, an employee healthcare plan and a competitive 401K program. Learn more about our extensive rewards and benefits here .

    CALL TO ACTION

    Great things can happen-they already are. Come and be a part of the next level of high performance.



    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

    Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

    Equal Employment Opportunity

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Equal Employment Opportunity Statement

    Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

    Equal Employment Opportunity
    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


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