Salesforce Customer Insight Consulting Manager



We are:

Accenture's Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we're the largest global Salesforce practice, not to mention one of the best. In fact, we're the industry-leader for building Salesforce solutions, and we're Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we're always learning. We're building the smartest team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice.

You are:

A highly organized problem-solver. You bring a "can-do-and-so-can-you" approach to every project or challenge, which inspires everyone on the team to do their best work. You know that collaboration is the key to workstream happiness, so you look for ways to share and source best practices. If there's a new way to do something that improves outcomes for clients, you'll find it.

The work:

  • Collaborate with other teams to better serve clients and manage workstreams, either as a peer or in a supervisory role
  • Stay open to tackling any aspect of the workstream for the greater good of the project
  • Engage across all workstreams - technical, reports, conversion, change management and project management
  • Find new, creative ways to adapt existing methods, tools and procedures to better serve clients
  • Check business requirements for the best configuration solutions, keep records of your findings and document other stages - from solutions and impacts to alternatives and final decisions
  • Help your clients and team stay up on regulations, trends, and innovations in your field
  • Be ready to build those air miles with frequent weekly travel: Monday-Thursday as needed


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Qualifications

Here's what you need:
  • Minimum 2 years of experience with one or more of the auto, consumer goods & service, retail or industrial Industries.
  • Minimum 4 years of progressive experience in strategy, advisory, project management, team management leading high performing teams, and business analysis in full lifecycle technology engagements
  • Minimum 2 years of CRM experience (Salesforce.com preferred) in a professional services/consulting or industry setting with exposure to a minimum of 1 full life cycle Salesforce implementation
  • Bachelor's Degree


Bonus points if:
  • You're comfortable presenting directly to the C-Suite and you can explain complex concepts to anyone from an intern to a CFO
  • You gain your client's trust as you help them realize their near- and long-term Salesforce goals
  • You have experience leading diverse teams with a range of skill levels and backgrounds
  • You've helped expand an internal practice, improved products for clients, developed a talent pool, or increased engagement
  • You have Salesforce certifications related to Salesforce Cloud processes, sales, service and/or architect level


Important information

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Locations GA - Atlanta,TX - Dallas

Equal Employment Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


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