Products Customer Experience Manager



Accenture's Customer Insights & Growth (CI&G) group keeps the customer front and center in our thinking. It raises the bar to focus on our ultimate goal, which is to help clients grow their businesses. It also articulates a key differentiator of Accenture - our unique ability to channel creative skills, analytics and technology platforms into effective solutions that bring measurable value to our clients.

If you want to significantly impact the customer experience and lead front office transformation, then Accenture's Customer Insights & Growth group is the place for you.



YOUR ROLE:

As a Products Customer Experience Manager, your responsibilities could include:

  • Creating and shaping industry-leading business transformation solutions and delivery teams that differentiate clients from their competitors
  • Providing subject matter expertise to senior clients on key methodologies, approaches and market trends in the industry
  • Developing deep relationships with clients and becoming a trusted advisor to senior leaders including the C-Suite
  • Driving internal practice development, business development opportunities, and proposals to both existing and new clients
  • Leading customer experience-led business transformation for a client's entire enterprise, touching multiple functions
  • Advising executives on the design of the future operating model, process and/or technology roadmap for their marketing and sales functions
  • Scoping, building, and managing project teams across multiple functions to align with budget and key financial metrics
  • Program management and senior level client communication across multiple project workstreams

What are we looking for?
  • Exceptional leaders with a proven track record of leading teams that consistently deliver differentiated results and exceed client expectations through creative and breakthrough solutions
  • Experience working directly with the C-Suite as a trusted partner
  • A desire to be client-facing and develop a career that involves communicating to the C-suite about their growth agenda and how analytics, digital and technology can provide acceleration and value
  • An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner to all levels of an organization
  • A working knowledge of key methodologies, approaches and market trends in the industry
  • The ability to inspire and mentor
  • Desire and ambition for new challenges and opportunities


Carnival Corporation reimagines guest experiences with high-touch tech. Read More

Qualifications

Basic Qualifications:
  • Minimum 5 years of Consulting or equivalent industry experience
  • Minimum of 3 years' experience managing multiple project teams/work streams
  • Ability to travel to US client sites as needed
  • Bachelors' Degree

Preferred Qualifications:
  • Retail industry experience (sales, marketing, digital channels, supply chain, pricing, customer experience, store operations, merchandising, etc...)
  • Customer Goods and Services industry experience (sales, product development, marketing, pricing, customer experience, Trade Promotion etc...)
  • Travel industry experience (sales, marketing, digital channels, supply chain, pricing, customer experience, dealership/property/airline operations, etc...)
  • Industrial industry experience (OEM, sales, marketing, pricing, store operations, customer experience, etc...)
  • An awareness of key methodologies, approaches, competitive landscape and market trends in the industry
  • Well-developed analytical skills and the ability to synthesize large amounts of information
  • Experience working through organizational change, with a demonstrated track record of continuing responsibilities, creativity, and innovation
  • Well-developed analytical skills and the ability to synthesize large amounts of information
  • Advanced degree in area of specialization such as business or marketing


OUR COMMITMENT TO YOU:
  • A transparent approach and well-defined career progression, with a focus on your strengths, continuous learning, and on-going mentoring from senior colleagues
  • Opportunity to work alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and cutting-edge tools
  • Access to leading-edge technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
  • Flexible work arrangements and competitive benefits
  • Opportunities to make a difference to the communities in which we work and live
  • Fast-paced progression with commensurate rewards

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process

Accenture is committed to providing veteran employment opportunities to our service men and women

Locations GA - Atlanta,TX - Dallas

Equal Employment Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


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