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Oracle CX Delivery Lead

3+ months agoSeattle, WA

The Oracle CX Delivery Lead will have responsibility for managing a program or workstream within a program. The candidate should have 2-3 years of Oracle Customer Experience (CX) knowledge, worked within the CX, CRM or Digital space for 5+ years, and have 7-10 years of Project Management experience. The candidate must be client facing, able to work across functional and technical areas, familiar with off-shore delivery models, and have proven experience in leading large projects or programs.

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Must Have Skills

Oracle Customer Experience (CX) - Oracle Sales Performance Management , Oracle Incentive Compensation and Oracle Sales Planning Cloud

Key Responsibilities

• Manage delivery of projects across full software delivery lifecycle (SDLC) or through Agile methods

• Manage, ensure quality, and obtain approvals of deliverables including: Project Plan, Solution Blueprint, Requirements, Design Documents, Test Scripts, Deployment Plans, Change Management Plans

• Manage Budget, Project Plans, and Change Request to ensure financial commitments and on-time delivery

• Manage, coordinate, and support kick-off meetings, workshops, quality reviews, and other cross-team activities

• Ensure quality of delivery through management of client expectations, adhering to delivery standards, and conducting detailed quality reviews

• Ability to estimate effort, create proposals, and support sales pursuits

Experience/Skills Required

• Minimum 7+ years of experience in Project and Program Management

• Minimum 5+ years experience in Customer Relationshi p Management, Customer Experience

• Minimum 5+ years experience in Incentive Compensation, Territory Management, Sales Coaching, Gamification, and Analytics

• Minimum 1 -2 years experience with Oracle Sales Planning Cloud.

• Strong analytical, written, and oral communication skills; process oriented.

• Ability to manage teams and processes globally.

• Excellent problem solving skills

• Ability to build strong relationships and serve as trusted advisor

• Ability to work in a dynamic environment.

• Strong Excel, Word, MS Project, and Powerpoint skills

• Strong attention to details and the ability to multitask

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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Job ID: AccentureInc-R00030298
Employment Type: Other