Are you passionate about helping businesses reinvent the foundation of their business In today's digital and cloud-based world, businesses perform only as well as their IT infrastructure. Help be part of the solution in designing processes, selecting, and implementing strategic tools, and establishing AIOps capabilities that leverage analytics, automation and machine learning.
Under moderate supervision, the Network Engineer is responsible for operational support of support voice network systems and equipment. Facilitate the optimization of call center Facilitate the optimization of call center applications Perform daily checks, monitor vendor support and perform required maintenance to keep the voice systems Resolve end-user issues with the NICE inContact suite of Voice as a Service product offering. Role is part of a team that is required to support client infrastructure 24x7x365 and adhere to SLA/OLA requirements for responsiveness and resolution times. Devices consist of hardware and software upgrades to voice systems
The Network Engineer Associate Manager Key Responsibilities are:
- Operational role entails support for internal, shared, and client owned infrastructure housed within various sites and data centers.
- Role is part of a team that is required to support client infrastructure 24x7x365 and adhere to SLA/OLA requirements for responsiveness and resolution times. - Devices consist of Routers, Switches, Firewalls, IPS/IDS, and load balancers.
- Role is part of a team that is required to support client infrastructure 24x7x365 and adhere to SLA/OLA requirements for responsiveness and resolution times. - Devices consist of hardware and software upgrades to voice systems
For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.
Read more of the job description
- Minimum of 5 years' experience on Contact Center Hardware & Software support
- Minimum of 3 years' experience on Avaya Contact Center equipment
- Minimum 3 years in NICE Voice Solutions Certifications CCNP & Avaya Contact Center
Professional Skills Requirements:
- Good communication and interpersonal skills
- Ability to build good working relationship (internal and external)
- Flexibility and Capacity to handle changes
- Result-driven with persistence, consistency and high quality in deliverables
- Ability to take initiative and work independently
- Good English skills in both reading and writing
- Good knowledge of MS Office - in particular Excel and Word
- Good understanding of ITIL terminology and service operations
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is
$68,800-$111,699 and information on benefits offered is here.
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.