IT Operations Associate Manager (Multiple Positions)

Position Title:

IT Operations Associate Manager (Multiple Positions)

Responsibilities:

IT Operations Associate Manager (Multiple Positions) (Accenture LLP; New York, NY): Support infrastructure operations and manage delivery for IT production systems and services based on operational requirements and service agreements. Drive incident, issue and outage management, investigation and restoration. Monitor systems and trends, and prevent occurrence of incidents, problems and errors, and improve overall performance which are implemented by the team. Operate IT production services according to management protocols and Service Level Agreements (SLAs). Manage or support the team organization and delivery. Analyze and solve moderately complex problems. Understand strategic direction set by senior management and implement methods and procedures set by management.


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