Infrastructure Technical Architect

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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Infrastructure Engineering professionals analyze, design and/or build infrastructure solutions.

Job Description

Solution Architecting demonstrate multiple skills i.e. understanding client requirement, understanding buyer values of client, creating compelling value proposition through development of cost competitive solution using the Solution Planning Methodology.

A professional at this position level within Accenture has the following responsibilities:

Adapts existing methods and procedures to create alternative solutions to moderately complex problems.

Understands the strategic direction set by senior management as it relates to team goals.

Uses own judgment to determines optimal solution to recommend.

Primary upward interaction is with direct supervisor or teams leads. Generally interacts with peers and/or management levels at a client and/or within Accenture.

Determines methods and procedures on new assignments with minimal guidance.

Decisions often impact the team in which they reside and occasionally impact other teams.

Manages medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.


Accenture's Network Delivery Architecture - Video Team is a dedicated group of Accenture professionals that focus on the videoconferencing infrastructure and endpoints. The team provides high-quality, consistent and seamless support of the end-to-end videoconferencing service including: configuration, implementation, security, troubleshooting and engineering of infrastructure.

Job Summary:

A Video Delivery Operations Engineer is responsible for ensuring software and hardware roadmaps associated with the global video delivery infrastructure are up-to-date, tested for compatibility and deployed to the production environment at a pace consistent with what is available from the vendor. Areas of scope include Cisco endpoint devices (EX, MX, SX, C-series, CTS), and Cisco videoconferencing infrastructure such as gatekeepers, call managers and multipoint bridging units. Additionally, other vendors such as AMX and Oblong are in-scope.

Key Responsibilities:

  • Designing system configurations, defining, documenting and enforcing system standards
  • Documenting and maintaining in-scope device types, firmware versions, software versions and inter-device compatibility
  • Defining software role out plans and communicating plans with key stakeholders
  • Defining and maintaining test procedures for software releases ensuring compatibility remains amongst devices
  • Identify, implement, and oversee technical and process improvements across video delivery capability in conjunction with project and architecture teams
  • Assist in transition / implementation of new video collaboration capabilities and offerings
  • Open vendor tickets with appropriate and detailed problem descriptions and supporting information

Coach, mentor, and develop team members. Motivate and lead associates by example, effectively communicating individual, team and company objectives

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