Infra Tech Support Practitioner - San Francisco, CA

Career Track: Client Delivery & Operations

Role: IT Customer Service Analyst

Location: San Francisco, CA

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description

Workplace and Collaboration professionals develop and deliver end-user computing solutions to transform, migrate, remediate and deploy workplace technologies, such as desktops, laptops, tablets, smart phones, point-of-sale (POS) and other devices. Minimize one-time transformation and ongoing management costs, while optimizing enterprise collaboration and information sharing.

A professional at this position level within Accenture has the following responsibilities:

  • Analyzes and solves problems that are low complexity and may be routine in nature where answers can be readily obtained.
  • Interacts with peers within Accenture before updating supervisors.
  • Likely has limited direct exposure with non-management levels at a client and/or within Accenture.
  • Receives moderate of level instruction on daily work tasks and detailed instructions on new assignments.
  • Decisions impact own work and may impact the work of others.
  • Individual contributor as a part of a team, with a focused scope of work.

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