Infra Tech Support Practitioner

Career Track: Client Delivery & Operations

Role: Infra Tech Support Practitioner

Location: Florham Park, NJ

Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers everything-as-a service with our team's deep industry, functional and technical expertise. So you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-service" business revolution.

Job Description Overview:

The Infra Tech Support Practitioner must be able to perform the Desk Support Technologist role without direct supervision.

Role Responsibilities:

  • Providing technical onsite support to customers resolving open incidents assigned
  • Prioritizing these incidents & following the established procedures for the country region
  • Provide normal operations as quickly as possible by using the tools defined to track and report these incidents incident management system & asset management
  • Meeting deliverable requirements or service level metrics SLM.
  • Infra Tech Support Practitioner has responsibility for assigned technologists within their offices and is responsible for coordinating the support team.
  • Main responsibility is to ensure that service levels in the corresponding location offices are maintained or improved.
  • Infra Tech Support Practitioner will work closely with the Office Lead Supervisor to identify and escalate risks that may impact the level of service acting as soon as possible to minimize reduce the impact on customers and must implement all local and global defined procedures to cover the scope of services.

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