Fjord Senior Program Manager – Austin

Fjord is a service design consultancy, acquired by Accenture Interactive in 2013. We create useful, effective, and desirable digital services that people love. We help the world's leading businesses make complex systems simple and elegant with the power of design. Founded in 2001, Fjord employs a diverse group of over 800 design experts in twenty-two global creative hubs. Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Fjord is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work. Fjord provides end-to-end design with amazing quality. Senior Program Manager @ Fjord Key Responsibilities • Ensure that projects are managed successfully (i.e., on time, on budget, high quality, smooth process, satisfied clients) • Contribute to the creation of delivery management processes and procedures to standardize delivery efforts as the company grows; Ensure identification and adoption of best practices on projects • Support the company's new business development and sales efforts by providing strategic deliveryguidelines, scope and timeline guidance and budget estimates • Play a hands-on program management leadership role on strategic client programs. Work closely with cross-functional teams of designers, developers, motion graphics artists, QA and other internal staff • Participate in regular communications with clients to ensure clear understanding of customer needs and requirements over the course of projects • Continually communicate project status to internal stakeholders through various formal and informal mechanisms

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