Federal - Tier III Production Support Manager - Columbia, MD

Organization: Accenture Federal Services

Location: Columbia, MD

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company that helps clients transform bold ideas into breakthrough outcomes. We serve every cabinet-level department and 30 of the largest federal organizations. Our 9,000 dedicated colleagues and change makers work with clients at the heart of the nation's priorities in defense, intelligence, public safety, civilian and health to make a difference for the people they employ, serve, and protect.

As the Production Support Manager you will p lan and lead the execution of a comprehensive release work planning, scheduling, budgeting, metrics, training, deployment planning and resources. Collaborate with all impacted teams (e.g. Other Releases, Clients/Stakeholders) to ensure alignment between all deployment-related activities.

This role requires the team member to facilitate releases with on call application development support team resources.

+ Basic qualifications

Basic Qualifications:

  • 2 years of experience in operations maintenance or production support role.
  • 2 years of experience in release management.
  • 2 years of experience in a java/open source technical environment

Preferred skills:
  • Certified SCRUM Master
  • Experience performing as a scrum master (Recording team progress in an ALM tool; reporting on team burn down metrics)

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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