Federal - Solution Architect (Contact Centers)
Organization: Accenture Federal Services
Location: Arlington, VA
Great outcomes are everything. It's what drives us to turn bold ideas into breakthrough solutions that solve the toughest problems fast--the first time. So you can change how people work and live.
Role will engage with clients and internal stakeholders as the lead and pre-sales technical expert in solution design, product demonstration/selection, requirement gathering, and all other elements of the solution architecture and sales process. You will be responsible for selecting solution, estimating all components, and developing cost models/pricing for various contact center technology projects. You'll also be instrumental in educating non-technical staff and customers on solution features and capabilities. Through ongoing efforts, you'll maintain up to date knowledge of industry trends and best practices relevant to your technology discipline.
Interpret and translate client requirements into a solution that can be configured from a standard set of offerings. Operate as a single point of contact or as part of a team (on large deals with multiple Solution Architects) accountable to the SA SPOC from Stage 1 to deal closure and the transition to the delivery organization.
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As a change management consultant, Nahomie focuses on helping clients successfully transition as their organizations adopt new systems and new processes.
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