Accenture

Federal - ServiceNow Business Analyst

2 months agoArlington, VA

Organization: Accenture Federal Services
Location: USA

We are:

Accenture Federal Services, a U.S. based subsidiary of Accenture and one of only five Global Strategic Partners with ServiceNow. We help our federal clients tackle their toughest challenges while unleashing their fullest potential...and then some. What makes our approach so unique Operating from the nation's capital, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference

You are:

A top chef. The cream of the crop at developing the tastiest ServiceNow application dishes around. What fires up your grill Delivering technical solutions on the ServiceNow platform to help streamline clients' customer interaction and customer service. How do you keep reservations booked and clients coming back from more You plan ahead and give careful oversight while your application is being cooked. You facilitate rollouts of new apps and modules on the menu, as well as configure app UI and Workflow. Your work stays fresh with your customized approach to each application dish. Working on general updates and configuration changes/requests is a piece of cake to you. You know collaboration with your ServiceNow kitchen team is to key to serve up successful solutions for clients.

The work:

- Apply knowledge of ServiceNow to design solutions that meet or exceed requirements, support the technical team
- Build trusting relationships with project stakeholders
- Work closely with the ServiceNow Architect, identify ways to reduce implementation efforts
- Ensure all business and design requirements are met
- Support quality management
- Support test plan development and Organizational Change Management (OCM) efforts

Read more of the job description

Read Less

Qualifications

Here's what you need:

- Proficient experience supporting the configuration and development of ServiceNow
- U S Citizen only and no Dual
Bonus points if:

- A ServiceNow System Admin certification
- Customer Relationship Management experience
- An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
- An ITIL Foundations Certification
- E xperience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes

Important information

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.