Federal - Senior SFDC BA

Organization: Accenture Federal Services

Location: DC, MD, VA

Great outcomes are everything. It's what drives us to turn bold ideas into breakthrough solutions that solve the toughest problems fast--the first time. So you can change how people work and live.

The Sr. SFDC Business Analyst will lead requirements management, customer management, and acceptance criteria definition on a major federal government project.

Responsibilities:

  • Facilitate requirements workshops, documenting detailed functional, technical, reporting & data requirements.
  • Gather, create and document current and future business process flows.
  • Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
  • Responsible for carrying out business, testing and training requirements gathering; BPR leads, workflow analysis, gap analysis, user stories, test case development and functional design. Offers analysis throughout all phases of the project lifecycle.
  • Tests salesforce configuration and setup, test case development, performance and load testing, End to End testing, and functional/regression testing.
  • Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.
  • Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
  • Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
  • Migrate meta data between salesforce environments using change sets and other tools such as Snapshot as needed.
  • Collaborate with end-users to create and maintain training materials.
  • Manage relationships with stakeholders to achieve project goals.
  • Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
  • Participate in the evolution of team best practices, standards and policies.
  • Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
  • Support all Salesforce releases and ensure system uptime as per the SLA.
  • Be part of a fast paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.

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