Federal - Operation Support Technician

Organization: Accenture Federal Services

Location: Arlington, VA or San Antonio, TX

Role Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Specific responsibilities involved in this role include:

  • Provide operational support for Network infrastructure to support both office networks as well as data center networks
  • Operational support for wired and multiple wireless networks within the office spaces
  • Operational support for SIEM IS Initiative
  • Make proactive suggestions for service improvements to network infrastructure
  • Review system reports/alerts and remediate as needed
  • Participate in Change Management through established change approval process
  • Analyze system performance indicators and recommend improvement actions
  • Monitor vendors' release notes to understand upcoming releases/changes
  • Demonstrate commitment to Service Excellence

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