Federal - Mission Operations Analyst
Organization: Accenture Federal Services
Location: Springfield, VA
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The Mission Operations Analyst is responsible for the monitoring of operational activities of all cells within the ESC to maintaining centralized situational awareness of the overall health of IT services. Communicates the status of operational activities to the Government Duty Officers (GDO). Brief leadership on the status of the enterprise as well as any enterprise risks and/or issues, including impacts and corrective actions being taken. Recommend appropriate mitigation activities to minimize down time, minimize mission impact and restore services as soon as possible. Assist the GDO in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing final assessment of mission impacts prior to conducting authorized outages. Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times. Manage, maintain, and update an electronic dashboard and scorecard capable of providing real-time, near-real-time, snap-shot, and historical reporting of IT service performance and progress information related to mission success requirements and IT service level achievement objectives. Upon Government request, build reports and conduct trend analysis on service performance for monitored assets.
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