Federal - HelpDesk Senior

Organization: Accenture Federal Services

Location: Annapolis Junction, MD

Great outcomes are everything. It's what drives us to turn bold ideas into breakthrough solutions that solve the toughest problems fast--the first time. So you can change how people work and live.

Provide technical software end-user support by performing question/problem diagnosis; guide users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; quickly triage and pass complex problems on to higher-level support for resolution.


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