Federal - Enterprise Management Engineer

Organization: Accenture Federal Services

Location: Springfield, VA

Great outcomes are everything. It's what drives us to turn bold ideas into breakthrough solutions that solve the toughest problems fast--the first time. So you can change how people work and live.

The Enterprise Management Engineer is responsible for analysis, design, and configuration of all Enterprise Management products to support the monitoring and metrics associated with IT service health and service level monitoring.

Key Responsibilities:

  • Functions as an administrator & tool developer for IT Service Management tool suite to enable capability enhancements and support customers directly.
  • Assist in the implementation of the Enterprise Monitoring solution using the BMC IT Service Management Suite, to include daily maintenance and future upgrades.
  • Assist in the creation/ maintenance of Standard Operating Procedures Documentation for daily activities.
  • Ensures and maintains the integrity of the ITSM processes and data.
  • Assist in managing Event Management Process.
  • Works with customers to develop reports specific to their business units and needs.
  • Works with functional teams and external IT enterprise service providers to collect events from devices managed by these service providers.
  • Work with external Infrastructure Service Providers (ISP) to integrate the Enterprise Monitoring solution into the clients overall Enterprise Solution.
  • Facilitates internal customer use of the ITSM tool, including the handling of routine requests.
  • Participates in continuous process improvement in all areas of IT.
  • Participates and leads in analyzing unique issues, systems or problems having large or total organizational impact.
  • Researches and identifies potential resolutions to issues through external resources (knowledge base, internet, etc).

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