Detroit Innovation Hub Operations Specialist



Organization: Corporate Function/Geographic Services

Location: Detroit, MI

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Job Description:

The Detroit Innovation Hub Operations Specialist is responsible for Hub operations: assisting and guiding the Hub to run smoothly by managing in-take requests, financials, procurement and coordination with other Hub locations. This includes the following key responsibilities:

  • Coordinate Hub requests across the 5 physical locations of the Detroit area
  • Act as primary point of contact for leadership regarding Hub operations
  • Provide support to help achieve targets: alert the Innovation Hub leadership of any operational issues or concerns and work collaboratively with stakeholders to address the issues
  • Evaluate and report actual results versus plan and forecast, highlighting exception areas and identifying corrective actions
  • Prepare, analyze and monitor Innovation Hub financial and operational metrics as well as KPIs
  • Create content for Innovation Hub executive meetings (ETL, Town Hall, All-Hands and other internal senior executive requirements)
  • Build and communicate executive level reporting to all relevant stakeholders, including ad hoc executive presentations and requests made of the Innovation Hub Director related to operations and KPIs
  • Manage Hub workshop requests and confirm Hub bookings as appropriate, coordinating with Innovation Hub lead and Operations Leads at other locations
  • On-board new Hub resources; manage recruiting and staffing plans on behalf of Hub Leadership Team: manage performance achievement / talent management activities for the Hub
  • Print and set-up workshop materials in support of client engagement (e.g. documents, welcome signage, etc.)
  • Connect with local technology team for pre/during/post event technical support, ensuring exclusive day-of tech support assignments
  • Coordinate with Client Innovation Services Lead to book restaurants, catering, hotel, travel, and room set-up based on experience design (this includes multi-site coordination)
  • Provide day-of support as needed, ensuring that all details of the event are running smoothly (including technical support and GS services)


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Qualifications

Basic Qualifications:

  • HS Diploma


Preferred Qualifications:

  • Bachelor's Degree
  • 3-5 years of customer support/customer service work (preferably within operations)
  • 3-5 years of hospitality experience
  • 3-5 years of financial analysis, forecasting and modeling
  • Experience with C-level clients and their requirements


Professional Skills:

  • Strong, confident communicator (verbal and written)
  • Ability to adhere to and support budgets
  • Strong knowledge of customer experience/service
  • Creative mindset with a passion for hospitality
  • Ability to think outside boundaries, keeping the client experience at the center of focus
  • Well organized, and adept at managing multiple projects / workstreams simultaneously
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Equal Employment Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


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