Ensure both contractual and operational KPIs are met responsibility of delivering the service within agreed deadlines and at the required quality Measure and report statistics of Operations Team ensure that productivity and quality targets are being achieved Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Interpret day to day business objectives and prepare execute operational practices work programs Ensure proper execution of processes by team Review all incoming work for clarity, provide clear work directions, e.g., receive requests for reporting assistance from the field, determine level of reporting assistance required and respond appropriately Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities Manage workloads to ensure even distribution of reporting responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner Prepare and analyze complex reports information and formulate conclusions Ensure that all of the reporting deliverables occur in accordance with the statement of work SOW and service level agreements.Act as reporting subject matter expert for team members, peers and or clients as assigned
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High School Diploma Minimum of 1 year experience in data analysis and reporting of operations metrics Minimum of 1 year of experience in a customer facing operations environment Professional Qualifications Strong communication skills Flexible in a fast paced environment
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