Client Success Sr. Manager
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Sales Enablement professionals support sales on a dedicated basis, through deal origination, sales negotiations and closure, and/or driving and managing programs to improve sales performance, efficiencies and outcomes.
The Ecosystem & Client Services Sr Mgr set the strategy for our partnerships. They develop, enable, and execute Accenture's joint go-to market strategies with our clients and/ or Alliance partners. The primary focus is Accenture's sales 'channel' with third party relationships, assets and capabilities contributing to the growth of our underlying services business. Include both embedding third parties into our offerings and selectively choosing Alliance partners to help take our offerings to market
As a Client Success Manager (CSM), you will advocate for clients through their acquisition, management and renewal of Ecosystem partner products and services . Your role is to assist clients to procure exactly what they need, promote adoption of new services, and effectively utilize what they purchased; ultimately promoting innovation and maximizing value from the products and services they purchase.
The Client Success Manager will support one or more clients through the lifecycle of their adoption of one or more ecosystem partner's products or services including quoting, ordering, true-ups, renewal, utilization analysis and/or positioning related Accenture services. This includes the efforts to grow our existing clients and helping to secure new clients. Successful execution will also require strong management of the ecosystem partner relationship and collaboration with Accenture client teams.
As the Client Success Manager, your responsibilities will include:
Client Knowledge and Relationships
Partner Knowledge and Relationships
Ecosystem Sourcing Quote to Cash Processes
o Bill of Materials to Quote - Work with Technical Architects and partners to finalize solution configuration required to develop the BOM
o Manage creation of Client Quotes from Partner (or Distributor) Quotes and establish appropriate pricing strategies for Quote
o Get client commitment for Purchase Orders
o Manage fulfillment of products and services
o Manage final invoicing activities required to get payment from clients
Client Advocacy and Innovation
o Utilization - Providing proactive support for clients to manage inventory, service levels, renewal dates, and other aspects of our clients' contracts
o Adoption - Providing proactive analysis of client's use of existing entitlements and recommend approaches to increase adoption of Ecosystem partner capabilities
o Innovation - Interpreting ecosystem partner roadmaps and client requirements to recommend innovative ideas to help clients with adoption, utilization, and innovation.
Cloud and Subscription Management
As an ideal candidate, you will also possess:
- Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally
- Experience solving complex customers problems through analysis
- Ability to interact and communicate at the Executive level
- 2+ years' experience developing strategy and tactics to meet business objectives
- Acts independently to determine methods and procedures on new assignments.
- BA/BS in relevant field/area
- 2 - 4 years' experience with key ecosystem partners administration, support, or configuration.
- Proficient skills and deep understanding of key ecosystem partners' products and resale programs; Product management experience a plus.
- Knowledge of Cloud Computing, SaaS, and/or PaaS either through work at industry participants or consulting to the industry
Professional Skill Requirements
Proven success in contributing to a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent leadership, communication (written and oral) and interpersonal skill
Ability to meet travel requirements, when applicable
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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