Agility Services - Customer Service Content Review Associate (Austin, TX)
Agility Services offers you the flexibility of short-term, project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and DiversityInc's Top 50 Companies for Diversity lists.
As an Agility Services employee, you'll apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you'll work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You'll receive competitive rewards and access to benefits programs and world-class learning resources.
Location: Austin, TX
Expected Project Duration: 12 months
As a Customer Service Content Review Associate, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients.
Day-to-day activities include, but are not limited to:
- Understand client policies and guidelines
- Review user reports regarding website content
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
- Make decisions according to the defined policies and procedures
- Fulfill base productivity and quality requirements of the client
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