Account Lead - Business Process Services (BPS)



Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Account Leadership professionals work as trusted client advisors, bringing together Accenture's expertise and thought leadership to shape solutions and to solve our clients' most critical business needs. They bring together the right Accenture team to drive profitable sales growth, expand Accenture's footprint, ensure profitable delivery and influence the client's strategy.

Account Leadership professionals work as trusted client advisors, bringing together A ccenture's expertise and thought leadership to shape solutions and to solve our clients most critical business needs. They bring together the right Accenture team to drive profitable sales growth, expand Accenture s footprint, ensure profitable delivery and influence the client s strategy.

The Account Lead is responsible for bringing the latest innovation and Accenture Operations offerings to our clients, and for building a trusted client advisor relationship across the account.

The Account Lead is positioned to understand and anticipate client needs and expectations, bringing extensive experience in account growth, profit loss, and exceptional client relationship management experience. The role is responsible for driving profitable sales growth, expanding Accenture s footprint, ensuring profitable delivery and influencing the client strategy to help drive high performance on the account.

Key Responsibilities will include:

  • Owns client relationship for the Operations contract which covers one or more of the Operations offerings.
  • Responsible for client relationship, Profit and Loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account.
  • Interfaces with the Client Account Lead (CAL) and appropriate leadership within Service Delivery Operations (SDO).
  • Responsible for shaping and driving value led transformation for the clients.


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Qualifications

Basic Qualifications:
  • Bachelor's Degree
  • Minimum of 5 years Account Management experience
  • Minimum of 3 years Operations and or Consulting experience
  • Minimum of 3 years Sales experience


Preferred Qualifications:
  • MBA
  • Exposure to Fintech clients, Fin Tech Financial Services, i.e. Banks, Capital Markets going digital
  • Knowledge and or exposure to Compliance KYC (Know your Customer)
  • Knowledge and or exposure to AML (Anti-Money Laundering) Compliance
  • Testing exposure experience to Compliance KYC AML
  • Compliance Testing Content Moderation like Merchant Reviews are added advantage


Professional Skill Requirements:
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Excellent communication (written and oral) and interpersonal skills
  • Excellent leadership and management skills


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


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