AB Tasty

Technical Support & QA Engineer (Stage) 🐛 🔫

3+ months agoParis, France
Within the QA department of the technical team, working with a Senior Ticket Manager, you will participate in client inquiry investigation and a ticket  board management that has only one goal: to ensure  a fast, thorough  and efficient solution to any issues that might occur in our tool.

Scope of your team:
You’ll be responsible for investigating the incoming client inquiries, determining cause and assigning a developer to fix the issue.

What you'll do:

  • Assist the QA team;
  • Manage a JIRA board under the supervision of a Senior Ticket Manager;
  • Read the tickets carefully and edit any parts you deem misleading;
  • Ask for or provide missing information that may help with solving the issue;
  • Determine probable cause and priority of the issue;
  • Assign the ticket to the proper developer;
  • Communicate closely with Client Success Managers, Technical Support Experts, Developers and QA team.

What we're looking for:

  • You have a tech background and a desire to reach a more polyvalent role with clients interactions;
  • Or you have a business background with a strong interest and capabilities in tech;
  • You have an interest in software development and data management;
  • You are able to think outside the box to identify and solve problems ;
  • You are able to handle multiple tasks in an environment where activities are happening at a fast pace;
  • You speak English at professional level;
  • You are curious and motivated to participate in the AB Tasty adventure!