Travel Agent, Call Center - Sales Professional

Do you have…

  • A commitment to providing exceptional service?
  • Professional expertise and a passion for what you do?
  • A high level of integrity?
  • An ability to work independently and collaboratively as a team member?
  • Creative thinking and problem-solving skills?
  • Dedication to developing your own skills and knowledge?

Our most successful associates demonstrate these qualities every day.

AAA is hiring ambitious, sales- driven individuals who have a customer focus to join our dynamic Travel Sales team in our Hamilton, NJ Call Center! Successful candidates demonstrate a commitment to enhancing our Member Value by providing exceptional service and have the drive to succeed with an organization that supports and rewards excellence. Individuals who excel at multi-tasking and are looking to work in a fast-paced, high-volume call center environment will excel in this role.

Our travel professionals are dedicated sales agents who:

  • Educate our customers on various travel products offered by the Agency. A concentration on preferred vendor products is required. Meets or exceeds established sales quota using preferred vendors and air carriers as specified while maintaining organizational quality call standards.
  • Proficiently serve clients with regard to various travel products offered by the Agency.
  • Handle all calls for Retail Offices when clients are unable to reach the Retail Office.
  • Operates applicable automated airline reservation and ticketing system.
  • Utilizes and standard travel reference materials and resources for cruise, tours, airline, rail, hotel/resort, information to efficiently and effectively accommodate Agency clients, including troubleshooting and servicing existing reservations.
  • Complies with all regulations and operating instructions in the collection and handling of assets. Handles refunds and complaints according to policy.
  • Maintain working knowledge of all office and region specific travel promotions in order to assist all clients when receiving overflow calls.
  • Maintain a working knowledge of Internet travel offerings and utilize all Internet communication tools book travel.
  • Perform corporate travel agent functions as requested.

Minimum Qualifications:

  • High School Diploma.
  • A graduate of an accredited travel school preferred plus eighteen months experience as a travel agent.
  • Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features; anticipating and handling objections; being able to close a sale.
  • Ability to work flexible hours within a 7 day a week, 365 day a year operation. Overtime maybe required during peak periods. Position is also subject to annual shift bidding.
  • Satisfactory employment screening results.

Total Rewards Package includes:

  • A competitive base salary and a commission incentive plan
  • A steady member based with high-volume calls, no cold calling necessary
  • 4-weeks of Paid Time Off accrued during the first year of employment
  • Paid Holidays
  • Medical, Dental, and Vision benefits
  • 401(k) plan with employer match
  • Health & Life Insurance
  • Paid Training and Tuition reimbursement programs
  • Complimentary AAA Premier level membership (inclusive of product & service discounts)
  • Employee Travel Discount program.

Keywords: Travel Agent, Travel Sales, Travel Specialist. Travel Consultant, Leisure Sales, Leisure Travel, Corporate Travel, Sales, Call Center Sales

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website.

To see what it is like to work at AAA Mid-Atlantic, check out our Day In The Life Videos.

At AAA Mid-Atlantic, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Mid-Atlantic the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Mid-Atlantic is committed to provide a safe and professional work environment. EOE/M/F/D/V

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