Retail Sales Associate/Member Service Sales/Retail Relations
Do you have…
- A commitment to providing exceptional service?
- Professional expertise and a passion for what you do?
- A high level of integrity?
- An ability to work independently and collaboratively as a team member?
- Creative thinking and problem-solving skills?
- Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the AAA Retail Sales Associate are to:
- Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.
- Assist members and clients in planning, domestic travel such as car rentals, hotel reservations and domestic vacation packages, by recommending and selling various travel products with a concentration on Diamond Elite and Preferred vendor products. Invoices, processes payments and ensures proper travel documentation. Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets.
- Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renewal. Conduct Membership Review for existing members, update and upgrade plans as appropriate.
- Counsel members concerning travel requests by explaining and/or preparing auto touring materials.
- Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership.
- Counsel and sell Financial Services products.
- Properly answer and accurately processe incoming overflow telephone calls from the Roadside Assistance Call Center (RACC). Take action, as necessary, to respond to a member’s emotional state (e.g., calming down someone who is angry, providing reassurance to someone who is fearful), in addition to performing the technical aspects of processing the service request. Assists members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination.
- Utilize current system, a Windows based PC application, enters accurate information and comments regarding a member’s Roadside Assistance needs -including any special service considerations. Handles credit card and member billing transaction as appropriate.
- Deliver extraordinary customer service to AAA members by accurately answering questions and interpreting club policy. Provide members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Give an accurate Estimated Time of Arrival.
- High School Diploma.
- 6 month to 2 years sales and /or customer service experience.
- Working knowledge of personal computer, Windows based applications and competent keyboarding skills to accurately and efficiently complete daily work assignments.
- Proficient using the Internet, AAA Intranet, Travel booking sites, airline reservation system and other applicable legacy and web-based PC applications used to process work and service Member requests.
- Proficient, working knowledge of geography and the ability to use manual (paper) or PC based maps as needed to assist members.
- Ability to obtain notary public designation, if required.
To the qualified candidate, we offer:
- A competitive salary of $13.10 to $14.00/hour, depending on experience.
- Position is eligible for an Individual Incentive Plan based upon sales success.
- Comprehensive benefit package includes over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts—to highlight a few of the offerings.
Keywords: Sales Associate, Retail Sales Associate, Member Service Specialist, Retail Relations, Sales, Travel Sales Specialist, Travel Agent
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit Our Company Website.
To see what it is like to work at AAA Mid-Atlantic, check out our Day In The Life Videos.
At AAA Mid-Atlantic, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Mid-Atlantic the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
AAA Mid-Atlantic is committed to provide a safe and professional work environment. EOE/M/F/D/V
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