Customer Care Representative

About PetMeds®

We're America's Largest Pet Pharmacy®

• Over 10 million satisfied customers have saved money with us!
• Licensed pharmacy like Walgreens and CVS. 
• Awarded NABPS pharmacy accreditation.
• A+ Accredited Member of the Better Business Bureau.
• Public company (NASDAQ symbol: PETS).

1-800-PetMeds is a Drugfree Workplace, and employment is contingent upon successfully passing a pre-employment Drug Screen and Background Check.

 

Customer Care Representative 

1-800-PetMeds seeks passionate, customer service-oriented professionals to provide outstanding service to all of our Pet Parents by placing orders and responding to inquiries about shipments, products and service via phone, email and web chat. 

All of our Customer Care Representatives go through a 3-week training program to give them the tools for success in their role.  The training period will familiarize them with 1-800-PetMed's products, software, policies and procedures. 

Reports to: Sales Managers & Director of Call Center Operations

Qualification/Requirements

Experience

Prior experience in a customer service setting. Experience working in a call center environment is preferred.

Although being a Pet Parent is not a job requirement, you absolutely must LOVE pets! In fact, many of our employees who did not previously have pets quickly found themselves with a fur baby of their own soon after joining our team.

Education & Training

Must have a high school diploma or GED

Associate's or Bachelor's degree is a plus

Licensed Registered Pharmacy Technician in good standing in the State of Florida is a HUGE plus!!!

Skills

Excellent customer service skills (genuinely friendly, courteous and helpful)

Proficient in the use of PCs with good keyboarding skills and able to type at least 35 wpm

Superior communication skills (both written and verbal), with good grammar, voice and diction

Basic math skills and ability to calculate figures and percentages

Ability to read and interpret documents (such as operating manuals, instructions, and policies and procedures)

Personal Attributes

Ability to work evenings and 1 weekend day each week, as well as holidays as needed

Ability to commit to a full-time schedule throughout the year with optional overtime available

Upbeat personality with a genuinely friendly and helpful attitude

Must have a love for pets and a desire to learn everything about them

Patient and respectful team player who is willing to do what it takes to support the rest of the group

Ability to work in an office environment, sitting for long periods

Prefer working in a fun, casual, upbeat environment with lots of autonomy (and plenty of support)