Customer Care Representative
We're America's Largest Pet Pharmacy®
- Over 9 million satisfied customers have saved money with us!
- Licensed pharmacy like Walgreens and CVS.
- Awarded Vet-VIPPS accreditation by the National Association of Boards of Pharmacy®.
- A+ Accredited Member of the Better Business Bureau.
- Public company (NASDAQ symbol: PETS).
1-800-PetMeds employs nearly 200 full-time employees in our offices located in sunny South Florida. Although currently located in Pompano Beach, we will be moving to our beautiful new office in Delray Beach, FL - the "Most Fun Small Town in America" - by year's end. Located just a stone's throw from award-winning beaches, nightlife, sporting events, shopping and restaurants, Delray Beach has all the charm of a small community with all of the amenities of a big city. The 1-800-PetMeds office is located directly across the street from the Tri-Rail station, providing transportation by train north to West Palm Beach and south to Fort Lauderdale and Miami, with numerous stops in between. Trolley service is also available from the Tri-Rail station to downtown Delray Beach.
1-800-PetMeds is a Drugfree Workplace, and employment is contingent upon successfully passing a pre-employment Drug Screen and Background Check.
In anticipation of staffing our new office beginning this Fall, we are currently accepting applications for the following position:
Customer Care Representative
1-800-PetMeds seeks passionate, customer service-oriented professionals to provide outstanding service to all of our Pet Parents by placing orders and responding to inquiries about shipments, products and service via phone, email and web chat.
All of our Customer Care Representatives go through a 3-week training program to give them the tools for success in their role. The 2 weeks of classroom training followed by 1-week of hands-on training will familiarize them with 1-800-PetMed's products, software, policies and procedures.
Reports to: Sales Managers & Director of Call Center Operations
Prior experience in a customer service setting. Vet office, Vet Tech, pet adoption, dog training, pet grooming, pet retail or any other previous experience working with animals is a HUGE plus!
Although being a Pet Parent is not a job requirement, you absolutely must LOVE pets! In fact, many of our employees who did not previously have pets quickly found themselves with a fur baby of their own soon after joining our team.
Education & Training
Must have a high school diploma or GED
Associate's or Bachelor's degree is a plus
Licensed Registered Pharmacy Technician in good standing in the State of Florida is a HUGE plus!!!
Excellent customer service skills (genuinely friendly, courteous and helpful)
Proficient in the use of PCs with good keyboarding skills and able to type at least 35 wpm
Superior communication skills (both written and verbal), with good grammar, voice and diction
Basic math skills and ability to calculate figures and percentages
Ability to read and interpret documents (such as operating manuals, instructions, and policies and procedures)
Ability to work a flexible schedule, including 1 weekend day and holidays as needed
Ability to commit to a full-time schedule throughout the year with optional overtime available
Upbeat personality with a genuinely friendly and helpful attitude
Must have a love for pets and a desire to learn everything about them
Patient and respectful team player who is willing to do what it takes to support the rest of the group
Ability to work in an office environment, sitting for long periods
Prefer working in a fun, casual, upbeat environment with lots of autonomy (and plenty of support)
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