Sales & Service Representative ($13 per hour)

At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. Our Sales and Service Reps have a reputation for going above and beyond to WOW our customers. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!

The Deets:

  • Start Date: December 3, 2018
  • Training: Three weeks, M-F from 11AM-5:30PM. Fourth week, your schedule (Training is mandatory)
  • You will have December 24th and 25th off
  • Full Time: 40 hours a week with a set schedule
  • Shift: between 2PM – 11PM
  • One weekend shift for the first year of employment (Saturday or Sunday)
  • Sunday pay is $2 more per hour

Things You’ll Do:

  • Answer inbound calls, no cold calling required!
  • Consult customers on the best value for their contact lens purchase
  • Provide top notch customer service in a fast paced environment
  • Deliver solutions to customers in a way that creates a positive experience
  • Maintain high performance metrics including: quality, availability, adherence, and revenue per call
  • Be able to problems solve and think fast keeping the customer and company in mind
  • Smile through the phone, have amazing phone presence

Things You’ll Need:

  • High school diploma (or GED equivalent)
  • Great typing/computer skills (at least 35 words per minute)
  • Hustle and tireless work ethic
  • Self-starter, driven, motivated, proactive, and disciplined
  • Be innovative, and think on the fly
  • Ability to show up to work on time and work your scheduled shift
  • Previous experience in Customer Service and Sales
  • Know how to have fun and work hard!
  • Live the company values: Make Her Day, We Win as a Team, We Live for the Impossible, We Champion You

The Perks:

  • Monthly performance bonuses (up to $6 per hour)
  • Bi Annual performance raises
  • Work from home
  • Career development and opportunities for growth
  • Corporate recognition program
  • Tuition reimbursement
  • Paid/Unpaid time off
  • 401K match
  • UTA pass
  • Gym and Wellness programs
  • Sponsored sports teams
  • Unlimited free soda and cereal
  • Onsite Grill
  • Health, dental, and vision coverage
  • Flex spending
  • Life Insurance
  • Disability benefits

 

PLEASE NOTE: THIS IS NOT AN IMMEDIATE WORK FROM HOME POSITION, THIS ROLE WILL BE BASED AT OUR DRAPER HEADQUARTERS


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